Refund – Return Policy

ORDER CANCELLATION.

If your order has been paid and you need to change or cancel an order, please contact us within 10 hours. Once the packaging process has started, we can no longer cancel it.

1. Refund & Return Policy

60-Day Return Window
You have 60 days from the date of delivery to initiate a return request.

2. Return Eligibility

To qualify for a full refund, all items must meet the following conditions:
- Unopened and unused
- Seals intact
- Returned in the original packaging. And shipping costs are the responsibility of the customer.

All returned items are carefully inspected by our team. If the above conditions are not met, we will be unable to issue a refund, and the item may be returned to you at your expense.

We reserve the right to determine, at our sole discretion, whether returned items are in resalable condition.

EU Customers – Right of Withdrawal

  • You may withdraw from your purchase within 14 days of receiving the goods.
  • To be eligible for a refund, products must be unopened, unused, and in their original sealed packaging.
  • Due to health and hygiene regulations, opened or unsealed supplement products cannot be returned.
  • Return shipping costs are the responsibility of the customer.
  • If a withdrawal request is submitted after the order has shipped, the customer must wait to receive the goods and then follow the return procedure.
  • To exercise your right of withdrawal, please use the Withdrawal Request form available on our website or contact us at support@shopvirelia.com

3. Damaged, Faulty, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Kindly include clear photos or videos so we can assess the issue quickly and provide the best resolution.

4. Refund Process

Once your return is received and inspected, we will notify you via email. Approved refunds are processed within 7 business days from the date we receive the return
Funds will be returned to your original payment method within 5 business days after processing. You will receive an email confirmation once your refund has been issued

Delayed Refunds

If you haven’t received your refund after 10 business days from receiving our confirmation email, please contact us at:
📧 support@shopvirelia.com
We are committed to providing high-quality products and a transparent, customer-first experience. If you have any concerns, our support team is always here to help.